They also stated that any third party internal drive was not guaranteed to work with iDVD. They stated that I had to purchase a third party external drive, but they are not compatible with Apple’s iDVD software. They completely refused to give an adequate answer, then gave no explanation, and no recourse at all. I asked them why Apple is the only computer company on the face of the planet that refuses to provide an upgrade part for their machines. This policy must be a mistake, as it is the worst possible experience I have ever had with a computer vendor. Finally I spoke with Apple’s customer relations department. I called Apple back, and I was forced to wait on hold for over 3 hours. I called one store local to me, and he stated that it would cost me $450.00 of my Christmas money!!!! WHAT?!?!? Apparently, Apple does not provide such a complicated, labor-intensive service. I retorted by asking them, could I buy a second “Superdrive” if my machine came with one, then they said yes! However, I would have to order it through a certified Apple Service Provider. I thought that a certified Apple service technician would be able to help me, WRONG! They stated that they would not ship me a DVD drive because my machine was not originally purchased with one. I serviced every make and model machine from Compaq, IBM, HP, Dell, and even a cheap no-name Korean brand that went out of business, and none of them refused to sell me an internal drive of any kind, EVER! I knew that the sales people might not have been properly trained, so I decided to speak with Apple’s service department. I worked as a computer service technician for over 10 years. After a very lengthy discussion, they sternly stated that the Apple store does not sell them! When I purchased my computer, I was wise in buying a tower since they are upgradeable, right? WRONG! When I attempted to place an order for what Apple calls a “Superdrive” they refused, stating that they do not carry them in stock. This holiday season I was given some Christmas money, and I wanted to purchase a DVD burner for my G4 Apple Macintosh computer.
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